Your trusted partner for immediate and flexible mobility
Thank you for choosing Ready2Van (hereinafter, the “Lessor”). The rental of vehicles by Ready2Van is governed by these General Rental Terms and Conditions, the Rental Agreement signed by the Customer, the Schedule of Damages and Penalties, and the Privacy Policy, all in the respective versions applicable at the time of signing the Rental Agreement. These General Rental Terms and Conditions apply to all rentals under the Ready2Van brand. In case of conflict, the following documents shall prevail in order of priority: (i) the Rental Agreement, (ii) specific conditions or promotions expressly offered to the Customer and approved in writing, (iii) these General Rental Terms and Conditions.
The rental is deemed to commence when Ready2Van S.r.l. or one of its affiliates (the "Lessor") delivers the vehicle to the Customer, along with all documents required for circulation. Rental is permitted for individuals who meet the minimum age requirement specified in the price list/Rental Agreement, hold a valid driver’s license suitable for the vehicle category, and provide an accepted payment method and deposit. Only individuals listed in the Rental Agreement as authorized drivers may operate the vehicle. Driving is allowed only within the countries indicated in the Rental Agreement and/or on the Ready2Van website. Use outside the permitted countries constitutes unauthorized use and may result in penalties and the loss of any liability limitations. Vehicles are intended for lawful personal/professional use. It is forbidden to use the vehicle for competitions, track tests, off-road driving, unauthorized towing, transporting hazardous materials, subleasing, or unauthorized car-sharing. Use of the vehicle by unauthorized third parties or in unauthorized countries or manners constitutes a contractual breach and voids any purchased liability limitations. The vehicle is delivered in good maintenance condition and equipped with all devices and documents required by law for road use, including but not limited to: warning triangle, spare wheel or repair kit, insurance green card, and proof of insurance. Upon delivery, the Customer must carefully inspect, together with the Lessor's personnel, the vehicle’s condition and the listed equipment, ensuring that: the vehicle is operational and safe; all required accessories are present; the cabin and cargo area are free of unrelated objects or goods. The Customer agrees to return the vehicle in the same condition as received, subject to normal wear and tear proportional to the rental duration and mileage. Any discrepancies or anomalies must be reported immediately to the Lessor’s staff before pick-up to allow for joint verification and annotation in the agreement. In the absence of a prior report, the Customer expressly authorizes the Lessor to charge for any damage, shortages, or irregularities found upon return, as compared to the initial condition. The Lessor reserves the right, at its sole discretion, not to enter into or to terminate the rental agreement, particularly if the Customer has a history of thefts, accidents, or damages with proven liability in previous rentals.
In the event of an accident, mechanical failure, or any situation requiring towing of the vehicle, the Customer must immediately contact the assistance number indicated in the Rental Agreement, provided inside the vehicle and also sent via email at the time of booking. This assistance center is the only entity authorized by the Lessor to provide guidance, coordinate rescue operations, and authorize any repairs or vehicle relocations. Any intervention carried out without prior authorization from Ready2Van shall be entirely at the Customer’s expense. If the Customer requests a replacement vehicle, the decision to provide one remains entirely at the Lessor’s discretion, based on vehicle availability at the relevant location and time, as well as the specific circumstances that led to the replacement request.
The Lessor declares that each vehicle made available to the Customer is covered by a third-party liability insurance (RCA), compliant with the legal minimum coverage requirements. An updated summary of the insurance policy is available via the link provided in the rental documentation or upon request at Ready2Van locations. The policy does not cover: personal injuries suffered by the driver; liability for transported goods, objects, or animals; damage resulting from failure to observe road signs regarding size, weight, or hazard limits; or damage caused by unlawful conduct. Civil liability toward transported passengers is covered, except for direct relatives of the Customer or authorized driver, as specified in the applicable Ready2Van insurance summaries. In case of an accident where the Customer is found liable and third parties are involved, regardless of whether the rented vehicle is damaged, Ready2Van will charge the Customer for administrative expenses and any amount charged to the Lessor by the car manufacturer or insurance company as a mandatory and non-waivable deductible.
The Customer acknowledges that they are merely the holder of the vehicle and its accessories, with no ownership or real rights over the vehicle, and therefore may not dispose of it or transfer it to third parties. Throughout the rental period, the Customer agrees to:
Winter Obligations During winter months, certain areas may require winter tires or snow chains by law. Ready2Van provides snow chains at branches in areas subject to such requirements and, where possible, informs customers in advance. However, the Customer remains solely responsible for verifying and complying with such requirements before and during travel. If the vehicle is not equipped with winter tires, the Customer may request snow chains from Ready2Van (if available) or obtain them independently.
The Customer agrees not to use or allow third parties to use the vehicle for any purpose contrary to these Terms and Conditions. Specifically, the vehicle must not be:
Throughout the rental, the Customer is liable for any damage to the vehicle, including total or partial theft and fire. In such cases, the Customer shall reimburse Ready2Van for costs related to repairs, loss of use, towing, storage, and administration. Specifically, the Customer agrees to reimburse the Lessor for:
Such costs shall be calculated within the limits set out in the Schedule of Damages and Penalties, which forms an integral part of this contract. The Lessor may reference publicly available sources (e.g., Quattroruote Auto or Quattroruote Veicoli Commerciali) to assess market value. The Customer is also liable for:
This is without prejudice to the Customer’s right to prove that any non-performance or damage was not due to their conduct.
In the event of any accident, regardless of severity, the Customer must act promptly to safeguard both their interests and the Lessor’s. Specifically, the Customer must:
Obligation to Report Even in Absence of Damages If no accident occurs during the rental, the Customer must declare this upon return to protect the Lessor against fraudulent or unfounded third-party claims.
Failure to Report If the Customer fails to report an accident despite being involved, a penalty shall be applied as indicated in the Schedule of Damages and Penalties, in light of the administrative burden and insurance cost increases incurred by the Lessor.
The Customer agrees to return the vehicle to the location indicated by the Lessor, during opening hours and by the date and time agreed in the Rental Agreement, or earlier if the Lessor requests it for organizational or technical reasons. Any extension of the rental must be requested by the Customer at least 24 hours before the original return time and will only be valid if expressly approved by the Lessor. If the vehicle is not returned on time, the Customer shall:
Effective End of the Contract The rental is deemed concluded once the Lessor regains physical possession of the vehicle and conducts a joint inspection with the Customer to assess its condition versus that at delivery. Return must take place during the agency’s opening hours. Only with the Lessor’s written consent may the Customer leave the vehicle during closing hours, placing the keys in the designated drop-box.
After-Hours Return If after-hours return is authorized, the rental is considered ended only upon the next agency opening and once the vehicle is taken over by the Lessor’s staff. Until then, the Customer bears all responsibility and liability for the vehicle, including theft, damage, fines, or other incidents. Upon reopening, the Lessor will inspect the vehicle. If damage or discrepancies are found, the Lessor will notify the Customer within 24 hours via the email address provided at booking, attaching:
The Customer will be informed that the charge will be processed 5 days after notification. Within this timeframe, the Customer may:
The Customer agrees to pay all amounts specified in the Rental Agreement and these Terms, including:
Kilometric and Time-Based Tariff Calculation Kilometric rates are based on odometer readings. The Customer must ensure proper functioning and report issues. If tampering or malfunction is detected at return, an unlimited mileage rate applies. A "rental day" means 24 hours from vehicle pick-up unless otherwise stated.
Fuel Management The Rental Agreement specifies:
The Customer may:
No extra administrative fee will apply. Excess fuel will not be reimbursed.
Upon signing the rental contract, the Customer must provide a valid credit card, used as security and for payment of all rental charges, unless the Lessor accepts another method. The Lessor may refuse the rental if guarantees are deemed insufficient. By providing card details, the Customer authorizes the Lessor to:
Rentals Over 30 Days For rentals over 30 days:
The Customer remains liable for:
The Customer signing the Rental Agreement is fully responsible for all obligations under the contract and must use the vehicle with the utmost care to ensure their own safety and that of others. The Customer is also responsible for the actions and omissions of any authorized drivers. The Customer is fully liable for:
Optional Liability Limitations Customers may reduce or eliminate liability in certain cases by purchasing an optional waiver plan, applicable only under the terms set in the Schedule of Damages and Penalties. This waiver:
Lessor’s Liability Disclaimer The Lessor is not liable for any damage, loss, or inconvenience caused to the Customer or third parties due to:
Personal Items and Disposal The Lessor is not responsible for loss, theft, or damage of personal belongings left in the vehicle. Found items will be managed per internal policy, and disposal costs shall be borne by the Customer.
By signing this contract, the Customer acknowledges and agrees that additional charges related to the rental may be processed after vehicle return, including but not limited to:
The Customer irrevocably authorizes the Lessor to charge such amounts to the credit card provided, even after contract closure, in accordance with Article 10. The Customer acknowledges that delays in vehicle return will result in additional charges under Article 8 and the Rental Agreement, and is therefore encouraged to return the vehicle punctually.
The governing law is Italian law. For any dispute arising from or connected to the rental, or for the recovery of debts by the Lessor, jurisdiction shall lie exclusively with the court where the Lessor has its registered office, except in the cases outlined in Article 33(2)(u) of the Italian Consumer Code (Legislative Decree 206/2005), in which the Customer’s place of residence or domicile shall apply.
No changes to these General Terms and Conditions shall be valid unless made in writing and signed by a duly authorized representative of the Lessor.
The Customer elects domicile at the address provided in the Rental Agreement. Unless otherwise stated, all contractual communications will be sent to the Customer’s email address provided at the time of booking.
By signing the Rental Agreement, the Customer expressly acknowledges and accepts the provisions of these General Terms and, in particular, the following articles pursuant to Articles 1341 and 1342 of the Italian Civil Code:
By signing the Rental Agreement, the Customer confirms having read, understood, and specifically approved the clauses above, which include provisions on liability limitations, penalties, forfeitures, or legal recourse limitations.